General Conditions of Sale (GCS)

1. Scope of application

These general terms and conditions of sale apply to all sales concluded via the Rona website, to the exclusion of all other conditions. They govern the contractual relationship between Rona and any natural or legal person placing an order via the site.

2. Products

The products offered are those listed on the site, subject to availability. In the event of a product being unavailable, the customer will be informed promptly and may request an exchange or refund. Each product is accompanied by a description provided by Rona .

3. Rates

Prices are listed in euros, inclusive of all taxes (TTC). Rona reserves the right to change its prices at any time, provided that the applicable price is the one in effect at the time of the order. Delivery costs are indicated before the order is confirmed.

4. Order

The customer confirms their order by clicking the "Confirm my order" link after accepting these general terms and conditions of sale. Before confirming, the customer is systematically asked to check each element of their order. Rona reserves the right to cancel any order in the event of non-payment or suspected fraud.

5. Payment

Orders can be paid for online by credit card, PayPal, Cash on Delivery, or any other method offered on the website. Payments are secure.

6. Delivery

Deliveries are made to the address indicated when ordering. Delivery times are approximate. Rona cannot be held responsible for any delay in delivery attributable to the carrier.

7. Right of withdrawal

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for perishable goods. For other products, the customer has 14 days to exercise their right of withdrawal.

8. Warranty and Claims

In the event of a non-compliant or defective product, the customer can contact customer service at: contact@rona-pain.com . Proof of purchase and photos may be requested.

9. Liability

Rona cannot be held responsible for damage resulting from improper use of the product purchased.

10. Mediation

In accordance with Article L.612-1 of the Consumer Code, every consumer has the right to use a mediator free of charge with a view to the amicable resolution of a dispute between them and a professional.

11. Applicable law

These General Terms and Conditions are subject to French law. In the event of a dispute, the competent courts will be those within the jurisdiction of Rona 's head office.